Privacy Policy
Effective Date: 17 June 2026 · Last Reviewed: 17 June 2026
1. Introduction
Safeline Environmental Limited ("Safeline Environmental", "we", "our", or "us") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, contact us, or use our services.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
By using our website or contacting us, you acknowledge that your personal information may be processed in accordance with this Privacy Policy.
2. Who We Are
Safeline Environmental Limited is the data controller responsible for your personal information.
Company Name: Safeline Environmental Limited
Company Number: 05838557
Registered and Trading Address:
Unit 231-232 Ikon Industrial Estate
Droitwich Road
Hartlebury
Kidderminster
Worcestershire
DY10 4EU
Telephone: 01299 251083
Email: info@safeline-env.co.uk
For any privacy or data protection enquiries, please contact us using the details above.
3. Personal Information We Collect
We may collect and process the following personal information:
Information You Provide
When you contact us through our website, by email or by telephone, we may collect:
- Full name
- Email address
- Telephone number
- Company name
- Postal address
- Information contained within your enquiry or correspondence
Information Submitted Through Our Contact Form
When you submit an enquiry through our website contact form, we may collect:
- Name
- Email address
- Telephone number
- Company name (where provided)
- Details of your enquiry
Information Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage information
- Cookie information
- Referring website information
4. How We Use Your Information
We may use your personal information for the following purposes:
- Responding to enquiries
- Providing quotations
- Delivering services
- Managing customer relationships
- Communicating regarding projects and services
- Maintaining business records
- Managing contracts and accounts
- Improving our website and services
- Protecting our systems and website security
- Complying with legal and regulatory obligations
We will only process personal information where we have a lawful basis to do so.
5. Lawful Basis for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
Contract
Where processing is necessary to provide services or take steps prior to entering into a contract.
Legitimate Interests
Where processing is necessary for our legitimate business interests, provided these interests do not override your rights and freedoms. Examples include:
- Responding to enquiries
- Managing customer relationships
- Improving our services
- Maintaining website security
- Preventing fraud and misuse
Legal Obligation
Where processing is required to comply with applicable laws and regulations.
Consent
Where consent is required, such as for certain cookies or marketing communications, we will obtain your consent before processing. You may withdraw consent at any time.
6. Marketing Communications
Safeline Environmental Limited does not send unsolicited marketing communications.
Where marketing communications are sent in the future, they will only be sent where permitted by law or where consent has been obtained where required.
You may opt out of marketing communications at any time by contacting us directly.
We do not sell, rent or trade personal information to third parties for marketing purposes.
7. Cookies
Our website may use cookies and similar technologies to improve functionality, monitor website performance and enhance user experience.
Cookies are small text files stored on your device when you visit a website.
The cookies used on our website may include:
Strictly Necessary Cookies
These cookies are required for the operation and security of the website and cannot be disabled.
Functional Cookies
These cookies help improve website functionality and user experience.
Analytics Cookies
Where analytics services are used, these cookies help us understand how visitors use our website so that we can improve performance and usability.
Where required by law, non-essential cookies will only be placed on your device after you have provided consent.
You may manage or remove cookies through your browser settings.
Further information about cookies can be found at:
8. Third-Party Service Providers
We use trusted third-party providers to support the operation of our website and business activities. These providers may process personal information on our behalf.
Formspree
We use Formspree to process enquiries submitted through our website contact form. Information submitted via our website contact form is securely transmitted to Formspree and forwarded to us so that we can respond to your enquiry. Further information regarding Formspree's privacy practices can be found on their website.
IT and Website Service Providers
We may use third-party providers to host, manage, maintain and secure our website and IT systems. All service providers are required to process personal information securely and only for authorised purposes.
9. Sharing Personal Information
We may share personal information with:
- Professional advisers
- Website hosting providers
- IT support providers
- Cloud service providers
- Regulatory bodies
- Law enforcement agencies where required by law
We will only share personal information where necessary and where there is a lawful basis to do so.
10. International Transfers
Some service providers may process personal information outside the United Kingdom.
Where international transfers occur, including transfers to service providers located in the United States, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements. These safeguards may include:
- UK International Data Transfer Agreements (IDTAs)
- UK-approved Standard Contractual Clauses
- Transfers to countries recognised by the UK Government as providing an adequate level of protection
11. Data Security
We take appropriate technical and organisational measures to protect personal information against:
- Unauthorised access
- Unlawful processing
- Accidental loss
- Destruction
- Damage
- Disclosure
Access to personal information is restricted to authorised personnel who require access for legitimate business purposes.
Whilst we take reasonable steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
12. Data Retention
We retain personal information only for as long as necessary for the purposes for which it was collected. Typical retention periods include:
- Website enquiries: Up to 24 months
- Customer records: Duration of contract plus 7 years
- Financial records: 7 years
- Website logs and security records: Up to 12 months
Where personal information is no longer required, it will be securely deleted or anonymised.
13. Your Rights
Under UK GDPR, you have the following rights:
- Right of access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to object
- Right to data portability
- Right to withdraw consent
- Right to lodge a complaint
If you wish to exercise any of these rights, please contact us using the details provided in this Privacy Policy. We may request proof of identity before responding to certain requests.
14. Complaints
If you have concerns about how we process your personal information, please contact us first so that we can attempt to resolve the issue.
You also have the right to complain to the Information Commissioner's Office (ICO).
Information Commissioner's Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
Address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, regulatory guidance, technology or our business operations. The most current version will always be available on our website.
16. Contact Us
Safeline Environmental Limited
Unit 231-232 Ikon Industrial Estate
Droitwich Road
Hartlebury
Kidderminster
Worcestershire
DY10 4EU
Telephone: 01299 251083
Email: info@safeline-env.co.uk
Company Number: 05838557